Training Course: Implementing a Grievance Procedure UK
For Personnel and Human Resources Specialists
Course Price
1 day programmes for up to 20 participants from £950 plus VAT
Course Aims
The practical realities of being faced with supporting a grievance case for the first time can be daunting. Many newly qualified professionals are familiar with the basic stages, and legislative requirements, of a grievance procedure but translating your own policy into actions can be a little more challenging. This course is aimed at
personnel professionals who are just beginning to embark on case-work, and will be expected to provide support and guidance to managers on grievance cases and who want to develop their knowledge of, and confidence in their ability to, apply a grievance procedure in practice
Managers new to line management who wish to understand what to do in the event of a grievance being brought by a member of staff against them or a colleague
Course Overview
- Core skills - records management
- Key stages of a grievance procedure
- The role of a grievance investigation
- Making a grievance hearing fair
- Supporting the decision makers in reaching a decision
- Communication of outcomes
- Appeal
- Beyond Appeal
- Data Protection
Learning Outcomes
By the end of this course, participants will be able to:
- Understand alternatives to grievance procedures
- Prepare effectively for following a case through a grievance procedure
- Effectively communicate to others (involved in the process) the importance of timely, accurate and complete records
- provide "added value" and effective advice and guidance, about process, at any "hearings" and throughout a grievance procedure
- increased self confidence in own ability to support grievance casework
- identify scope to improve existing policies and or procedures related to staff grievance in their own organisation